Question 1

Why choose Matata over other AI platforms?

Accepted Answer

Matata gives you an AI employee across every channel: WhatsApp, voice, email, SMS, web chat, Messenger, and Instagram for $20/month flat. Unlimited users, unlimited contacts. Sign up and go live in minutes.

Question 2

How long does it take to get started with Matata?

Accepted Answer

Sign up, connect your channels, and go live in minutes. No technical skills needed. Connect WhatsApp, email, voice, SMS, web chat, Messenger, or Instagram and start receiving messages right away.

Question 3

How accurate is the AI chatbot?

Accepted Answer

We train the AI specifically on YOUR business data, FAQs, and processes. During UAT, you test every scenario before going live. Plus, you can always set fallbacks to route complex queries to a human agent.

Question 4

Is my customer data safe with Matata?

Accepted Answer

Yes. All data is encrypted in transit and at rest. We comply with data protection standards and your data is never shared with third parties or used to train AI models.

Question 5

How much does Matata cost?

Accepted Answer

$20/month flat rate. Includes unlimited users, unlimited contacts, AI employee across every channel, CRM, ERP, CMS & other integrations, queue management, voice calling, and $5/month in AI credits. No per-message fees, no per-user fees, no hidden costs.